Recently, we were on a Grand Safari booked by Don @ Renshaw Travel from May 19th/22 to May 30th/22 in Kenya and Tanzania. Although we have travelled extensively in the past, this was our first safari. Prior to leaving we did have a few concerns regarding unknowns such as Covid safety protocols, quality of accommodations and food, etc. , Don kept assuring us ever thing would be ok, and not to worry. The entire trip was excellent from beginning to end and far exceeded our expectations. For example, we were absolutely delighted and thrilled with:
*Overall customer service provided by Micato staff and by the properties
*Quality of food and accommodations
*Safety of the overall travel experience
*Smooth execution of the trip
*Creation of fantastic and memorable experiences
Renshaw Travel & Micato, thank you again, for helping us venture into Africa for a very wonderful safari vacation.
The hotel is fantastic, including our room (which has the most amazing view - see attached photo), service, restaurant, etc. Definitely my kind of hotel, and delivering excellent value for money. Thank you Carly!
- T. Lang.
I am so thankful you guys are my travel agents as I am to overwhelmed with everything else to shop for airplane tickets. You know you are much more than travel people. You are my friends, and that means a great deal to me. Thankyou, in these unwanted times of crisis, you both came to help me.
You are more than the best, sincerely R
We are back from Peru and wanted to send you a sincere thank you for helping us organize our trip. It was indeed the trip of a lifetime and we are so grateful and appreciative of the work you did to help make it so magical.
As a couple of people who have spent years travelling independently, booking things on our own and improvising to solve problems along the way, I now see the incredible impact of an experienced and professional travel agent can have on a trip. We could not have been more pleased with the outcome for our special 25th Anniversary trip to Peru. You were bang on with many of the choices and recommendations you made to us.
I'll try to pop in and thank you in person, but thought I'd get this note and picture off to you while I had a moment.
K and J
Thank You Don
Just home from the wonderful trip you recommended to Australia with Linda SIm and David Tarrant. Not only was the trip mind blowing in it’s selection of gardens, hotels, meals ....oh the meals!...but the group was collaborative and most interesting being mainly from areas close to us. The highlight from a general perspective was Linda! She is a super star and made everyone’s wishes happen with her delightful professional yet warm character. Thank you for suggesting this for us....truly a trip to be remembered for all the good reasons.
We look forward to working with her for our next adventure!
The arrangements you and Stephanie made were, well, in a word, flawless..
Or in another word, perfection.
You guaranteed us a balcony at Chevre d’Or. We had two balconies!
Chevre d’Or is unique, with wonderful service, breathtaking views, yet very welcoming and friendly.
The first night there was a spectacular fireworks display at Cap Ferrat…we had the perfect vantage point from which to enjoy.
We were also very impressed with the Excelsior Palace, where we were provided with an upgraded room with large terrace overlooking Portofino Bay. We enjoyed a family reunion with both our daughters/sons-in-law in Rapallo for three days, and had them over to the Excelsior for dinner on the terrace. The food and service were outstanding. Rapallo proved to be the perfect spot to explore Portofino and Cinque Terre.
Hertz provided the exact model of car that we needed and there were no problems or delays. Interestingly, the drop off in Genova was very close to Brignole train station, making this a remarkably easy transition.
Stephanie’s choice of train schedule was perfect for us.
Thanks for making our 40th anniversary trip so memorable!.
Ron and I just left the little hotel in Villabuena that you so kindly booked for us. We drove in from San Sebastián, it was a 2 hour drive through the prettiest countryside I have ever seen. Very mountainous, lots of small Spanish villages perched on the hill sides. Through a very long tunnel to a completely different landscape. Dry and lots of vineyards. We found Hotel Virura with the help of GPS and WOW what a find it was. We were blown away from the scenic drive than the icing on the cake was the hotel and our room. I think Ron and I will remember that evening for a long time. The hotel had everything we could ask for and more.
Thanks again for booking it for us,
Barb and I want to thank both of you for your help in organizing our trip. We thoroughly enjoyed visiting Portugal again, after 32 years. All of the arrangements made by you worked out perfectly. Travelling across the Atlantic in business class was a real treat, for which you deserve special thanks.
Overall, we were pleased with our itinerary: 8 days in Lisbon (with day trips to Evora, Sintra, etc), 2 days in Coimbra, and 4 in Porto, including our tour up the Douro valley. We felt we were able to see most of the major sights with days that were full, but not exhaustingly so.
Thank you again.
D & B
Thank you Carly for your help! You are my #1 thought when it comes to travel!
Wow, wow, wow! Am I gushing too much about how awesome Carly and the team are. 2 for 2 amazing experiences. Life is short; get on with once in a life time experiences. Renshaw Travel is the best Luxury Travel Agency I have ever used. If you are looking for epic stays in the worlds most beautiful properties - Carly and the team are very knowledgable and their affiliations and personal connections will ensure you receive distinguished greetings, service, recognition and maybe even some gifts!
We have used Carly for our stays in Australia and Newfoundland.
Oh, did I mention that they were able to get us rates lower than Expedia!!!
Thanks for being the best travel agent. It's great working with you. Happy holidays to you and your family.
We had yet another incredible time at the Fairmont. Our happy place.
We have just checked in and we are thrilled with the resort and our lovely room. Once again, thanks you for your great advice! Thanks also for the wine and fruit that we found waiting for us in our room.
We are already beginning to wind down and are looking forward to a wonderful week at Pelican Hill.
Happy holidays and happy new year,
C and M
Jamie and I are back from what was the most wonderful, relaxing of vacations. Thank you so much!
Hermitage Bay did not disappoint; from the spectacular views, to pampering touches, to friendly, welcoming staff, we could not have been more pleased. And our villa...simply amazing! We were taken back by the beachfront villa, but to then be paced high on top the hillside in villa 39 - it took our breath away! We have a feeling you had something to do with us getting that villa and, again, thank you.
It was a pleasure getting to know you and work with you on this trip. We've already referred you to friends and will most certainly call again when we're planning our next getaway.
Overall, the trip was amazing. Africa is such a beautiful country. The people were so lovely and friendly!
We have no words to describe the gorilla trekking. It was absolutely amazing. Yes, we would definitely recommend Mikeno Lodge. The food was wonderful and the cottage was very cozy.
Giraffe Manor- What can we say! We couldn't get enough of kissing the Giraffes!
The safari was super fun. Our guides were a joy to be with. It was also nice that we had the option of private dining each night. We quite enjoyed our privacy and we will never forget Bernard! Our wonderful host who made each night special for us.
Lamu was a quaint little town and we spent most of our time on Manda Island at the Majlis. The Majlis was absolutely beautiful...It was a wonderful way to end the trip.
Thank you for all your hard work in truly planning a dream vacation. It was great working with you and thank you for creating a wonderful memory for us. We can see why you love Kenya so much. It is a beautiful place.....
Take care, P and G
It was an incredible long term memory trip and I would highly recommend you to anyone!!
Michele Cohen - (Holiday in the Galápagos Islands and to Peru and Machu Picchu):
Thank you for arranging an amazing trip. The whole trip went very smoothly and we all had our best holiday ever. The trek was the highlight and we had the best guides and the staff at all the lodges were great.
The trip could not have been better. Thank you again for all the effort you put in to organizing the trip. We will be sure to recommend you to anyone interested in going to Peru.
We can’t thank you enough for organizing such a fabulous holiday for us. We all loved the trek experience and were just thrilled with the accommodations and our guides. We are officially hooked on trekking! We’ll be sending friends your way for sure.
Best regards, Tracey
I definitely like your choices of hotels better than mine! The hotel is beautiful…and I'm being treated like visiting royalty…due to Renshaw Travel/Diamond Club.
Hello, just want to thank you for your great planning. Hong Kong Shangri la was an amazing hotel. The service was fantastic. We upgraded to a fabulous room with a great view overlooking the harbour. Also our seats on the plane were excellent. Our guides and drivers meeting us here were invaluable as we couldn't have done it without them.
Dinner cruise in Ho Chi Minh was fun. The guide company you use is very good.
It has been a couple of weeks now since our dream vacation on the SeaDream ended but the memories are still fresh and wonderful. Everything was perfect, from the arrival in Athens with the hotel car waiting for us and delivering us to the truly outstanding Hotel Grand Bretagne where we spent 2 luxurious nights surrounded by gleaming marble and tapestries. Did you know that the sidewalks in Athens are marble?
Thank you so very much Carly, for all of your efforts towards creating a perfect family vacation.
I want to congratulate you on such a special trip to New Zealand. I went last year with the group to South Africa. I have traveled extensively before but the trip last year was so amazing!!! Every detail was attended and one only had to get dressed in the morning and the rest was taken care of amazingly. I could not imagine that another trip could exceed last years. This year was over the hill. Such a variety of experiences!! Can't thank Linda and David enough for planning and sharing such an amazing trip. If ten stars is the top, this was at least a 15. Congratulations again for having such a wonderful, talented, and competent team.
Thanking you and sincerely
We loved, loved, loved the Tetons and Jackson . In another life I would move there in a second. You are a superstar and I thank you from the bottom of my heart for a fabulous holiday.
... referring to a 3 week custom walking tour in the Canadian and USA National Parks - arranged by Michele
Mark B, New Jersey - August 2016
This card was given to Shane, one of our cruise and Europe experts.
I don’t know where to start with the thank you’s. The whole experience you planned for us was absolutely stellar! We had a wonderful time and your ideas about what we would enjoy were bang on. Again, gracias, gracias, gracias. I’ll be sure to be in touch if we can manage another trip to SA.
Louise and Larry (Vancouver BC)
We are both amazed and happy that you could make it so painless. The whole trip has been better than we imagined and can't thank you enough to for making such wonderful arrangements everywhere. We will never take another trip without talking to you!
Thanks again for everything,
Riki and Stanley (Philadelphia PA)
Thank you, thank you so much for all your pre-planning and checking on everything for us, before, during and after this amazing adventure! We had a wonderful time and loved every minute! We truly appreciate all you did for us, making this trip of a lifetime an outstanding reality!
Betty (Toronto ON)
I just wanted to let you know what an incredible experience David and I had at the Four Seasons Wailea. Of course they gave us an upgrade full ocean view and deluxe club level with every amenity you can imagine!!! We were so spoiled and wanted to extend appreciation to Renshaw Travel. Have a great weekend and say hello to Jessica from Dave and I.
Thanks again CN
I have been meaning to e-mail you for a few weeks about how much I LOVED LOVED our vacation to Turks and Caicos!! It was beyond the perfect 40th birthday! The island is so beautiful and the Palms did not miss a beat in decor, service and amenities!! I am going to attach a few pictures! Thank you again for planning such a wonderful trip!
While the memories are fresh, I wanted to tell you that I've travelled a lot and have never encountered anyone who took a more complex set of variables including tastes, ages and interests and turned them into a package to please everyone. And please everyone, it did. Your attention, imagination and follow-through were exceptional. Many thanks from all of us & all the best.
Thank you for planning such an awesome holiday for our family. Every detail of this one month holiday to Easter Island, Chile, Argentina, and Uruguay ran without a hitch. Your choice of hotels, activities and guides has to be commended. Absolutely outstanding! Every detail was attended to with 'Michele precision'
Thank you for the countless meetings from this type A++ old man! Thank you from the 4 of us.
Thank you for the lovely chocolates that you sent to me upon my arrival home from Amsterdam - you never miss an opportunity to shine and make us feel special. Please apologize for my delay in writing to you - getting back to daily life has been busy! If you had been organizing my life, like you organized our trip, I surely would have written to you by now!
Most important, thank you planning an amazing and memorable trip for my mom, Joy and me. We had a great time - no doubt due in large part to your meticulous planning, continuous follow up and general care that you took of us during our time there. We never had to worry or think about what we were doing next, or how we were going to do it, or how the quality would be, when you were involved. It was completely stress free and utopic.
Thank you again for everything. I have told all of my friends about you!
Meredith - New York
Don, thank you for taking care of all the arrangements for business and personal. I especially enjoyed the St. Regis. The hotel my niece arranged for us to stay at was the Marigold, and we stayed on night and left and went back to St Regis for the remainder of our holiday. The St. Regis made our holiday as they had a kids camp and the kids loved it.
Thank you again for making my trip so enjoyable and pleasant and all the extras that you took care of .
Have a great day and summer!
My name is Joy. Santiago Nemirovsky recently planned a week long adventure in Argentina for my husband Scott and me. This was hands down, the best travel agent experience I have ever had. We have used other Virtuoso travel agencies from Woodside Travel, Frontiers Travel, to American Express Platinum Travel. However, it was our experience with Santiago Nemirovsky and Renshaw Travel that was by far the best.
Santiago went well above and beyond to make our trip special. His exemplary planning skills came through every piece of our journey, from the comprehensive and well-executed dossier, to the logistics of our flights, and the handling of our accommodations, excursions, and dining reservations. In addition, he took extra care to provide personal touches, helping me develop a personal shopping itinerary.
I found his character to be honorable and trusted him to always make our trip work. For this reason, I have asked him to manage a trip to Belize next week, and to dive in to our plans for travel this year ranging from Amsterdam to London, Paris, and perhaps back to Argentina next summer.
I think that Santiago is very special. He has a rare combination of precision, thoughtfulness, and passion for his work that I find admirable. As a client, I appreciated the magical ways he appeared and smoothed out bumps in the road. And as a type A overachiever, I relished his commitment to a job well done.
I have told all my friends and family that this trip to Argentina planned by Santiago was the most relaxing trip I have taken as an adult. Knowing that Santiago could be relied on to take care of every detail large and small, meant I could let go of my controlling captaining of my own travel and know that everything would be well taken care of in Santiago's hands. This was a first for me and it had deep personal meaning.
I have come through several life or death health crises in the past few years. After many hospitalizations, etc... I have found it difficult to relax. Santiago's care permitted me to relax for the first time in a long while. I am torn between passing his contact information on to my fellow family and friend luxury travelers or keeping his work all to myself so that I don't have to worry he will be too busy for me = )
I plan on sending much work onward to Renshaw Travel and I want you to know that the person responsible for the business I will send your way is Santiago Nemirovsky. I hope you all at Renshaw Travel know what an amazing treasure of an employee you have.